Zero Tolerance

Beccles Medical Centre operates a zero tolerance policy towards verbal or physical abuse towards any member of our staff.

We aim to provide high quality healthcare and we will treat all patients with respect and dignity. In return we expect all our staff to be treated with respect.

Patients are asked to be considerate and act reasonably. GPs, their staff and persons present on the premises have the right to care for others/visit the practice without fear of attack or being verbally abused. All incidents will be followed up and you may be sent a formal warning or removed from the practice list if your behaviour has been unreasonable.