Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Patients aged between 13 and 16
- New
11/02/2020
Patients aged over 13 have the right to privacy. If you are between 13 and 16 and wish to have your mobile number/email address on your medical records so that calls, email and text reminders come directly to you, please contact the surgery direct. Read more
Appointment DNA's
- New
03/02/2020
During January, we had 226 appointments where patients did not turn up. This equates to 68 hours of clinical time wasted. Please ensure if you are unable to make your appointment, that you contact the surgery prior so that your appointment can Read more
EPS Phase 4
- New
22/01/2020
We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 31/03/2020. Electronic prescriptions help save the NHS money. You will recei Read more
Clinical Team
14/01/2020
Flu Clinics
27/12/2019
Winter Pressures
23/12/2019
Very limited number of nasal flu vaccinations!
28/10/2019
The Truth Project
03/09/2019
Press Release 01.05.19
03/09/2019
NHS workforce 'at crunch point'
03/09/2019
Medication Changes for Pregabalin and Gabapentin
03/09/2019
Flu
28/08/2019
New Patients
12/01/2019

CQC Inspected and Rated
Good

We are currently CLOSED.

News

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):