About Your Missed Appointment Section 1: About Your Missed AppointmentDid you know you had an appointment booked? Yes No I wasn’t sure / got confused about the date or time What stopped you from attending? (Select all that apply) I forgot I couldn’t get time off work/school Transport or travel was difficult I felt better / didn’t think I needed it anymore I was unwell or had another health issue I couldn’t find childcare or had other commitments I tried to cancel but couldn’t get through Other Please specify why you selected 'Other'Did you try to cancel or reschedule your appointment? Yes, but I couldn’t get through or it was difficult Yes, and it was easy No, I didn’t try I didn’t know I could Section 2: Communication & RemindersHow do you prefer to be reminded about your appointments? (Select all that apply) Text message Phone call Email App notification No reminder needed Did you receive a reminder for this appointment? Yes, by text Yes, by phone Yes, by email No, I didn’t receive one Not sure Section 3: Making it EasierWould any of the following make it easier for you to attend in future? (Select all that apply) Earlier or later appointment times Weekend or evening options Easier phone or online booking More reminder messages Option to cancel/reschedule online Video/telephone appointments Better parking or transport options How satisfied are you overall with how we handle appointments? Very good Good Neither good nor poor Poor Very poor Don’t Know Is there anything else you’d like to tell us about why you missed your appointment or how we can improve? OptionalSection 4: Optional (to help us improve)What is your age group? Under 18 Optional 18–24 Optional 25–44 Optional 45–64 Optional 65+ Optional Would you like to be contacted about your feedback? Yes, please contact me Optional No, I’d prefer not to Optional Name First Optional Last Optional Email Optional