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Flu

MIND

Patient Access to

Primary Care Services

Beccles Medical Centre offers a telephone appointment system led by Doctors. The telephone appointment service can be used for urgent and non-urgent health problems and works as follows:

8am to 11am - If have explored other options and still feel that you need medical advice call us on the main surgery number - 01502 712662

  • The receptionist will ask you for your details. If you need to speak to a clinician urgently because it's a genuine medical emergency, please tell the receptionist immediately.
  • The receptionist will ask you what prompted your call today to enable her to direct you to the most appropriate person which may NOT be a Doctor. 
  • If you are put on the call back list, the GP will expect you to have resourced and tried other areas first.  If your Doctor thinks you need to be seen, he/she will make an appointment for you.
  • If you want us to call you back between certain times, please inform us and we will try to accommodate this, but cannot always guarantee it. 

Telephone consultations can be made at reception or by telephone. Telephone consultations are only available with the GPs. The doctor will attempt to ring the patient back on 2 occasions.  If they are unable to make contact it is the responsibility of the patient to call back and request to go on the list again.

On-line access - Telephone consultations are available to book on-line.  If you are not already registered for on-line access, please speak to a member of our reception team.  Photo ID is required.

Routine bookable appointments are available with our Nursing and Health Care Assistant Team. The receptionist will be able to guide you to the most appropriate clinician. 

USING OUR SYSTEM

Our patients telephone our Care Navigators :

Between 8am and 11am if they need a same day appointment with a Doctor or Nurse Practitioner

Between 11am and 2pm if they need to book a routine appointment with a Practice Nurse or Health Care Assistant

Between 2pm and 4.30pm if they want to discuss their results, request ‘fit notes’ or if the clinician has asked them to do so at a previous visit.

Each day we have a small number of people who become unwell and need urgent advice or an appointment later in the day and each day we have an Urgent Care Clinician on duty to assist you if necessary.  The Care Navigator will ask the Urgent Care Clinician to call you back in these situations.  Please ensure you are by your phone or your mobile is switched on.

Our Care Navigators are there to take your calls throughout the day and advise you on :

    • Self Care
    • Using our Minor Injury Service
    • Pharmacy services
    • Physio services
    • Well-Being and mental health services
    • Social services and voluntary services
    • Community services including district nursing, midwives and health visitors

You can contact all these services for advice and assistance without having to talk to your doctor.  The Care Navigator taking your call will point you in the right direction and provide you with phone numbers and website addresses to assist you where needed.  Our Care Navigators have been trained by our doctors and continue to receive training regularly.

We encourage patients to register for on-line access which allows you to request repeat prescriptions, book routine appointments with your usual doctor, see parts of your medical record and view your test results - please bring some photo ID to reception who will be able to arrange registration for you.

NHS Choices is the official NHS website offering a comprehensive range of health care information

Patient.co.uk also offers a wealth of information on symptoms and self care

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website