Routine Appointments
You are able to pre-book an appointment up to two weeks in advance to see an appropriate clinician ie a Health Care Assistant, Practice Nurse, Nurse Practitioner or GP.
Emergency Same Day Appointments
From time to time you may find your medical condition cannot wait for a bookable appointment or your condition becomes quickly urgent in which case we can refer you to our Emergency Same Day Team who will be able to advise and/or see you. Sometimes your situation may be dealt with by telephone triage or you may be asked to come down to be seen. Same Day Team appointments will be in Beccles Hospital. You will see a Nurse Practitioner or GP. These appointments are only for those with a genuine urgent medical need and you may have to wait a while to be seen as it can get very busy. You cannot refuse to see a Nurse Practitioner or demand to see a GP but you will be advised or seen by an appropriate clinician according to your need.
When You Request an Appointment
It is the policy of the practice that patients will be directed to an appropriate health care professional which means that when you want to make an appointment a receptionist will ask you for a brief description of the reason - this is to ensure that she directs you to the most appropriate appointment/clinician. Please respond in a positive way to questions asked by our reception staff - remember they are trained medical receptionists working under the Doctors' orders and will all have signed a confidentiality declaration the same as the Doctors and Nurses. However, you do not have to give a reason if you prefer not to.
- Please avoid calling during peak morning time for non-urgent matters.
- Please let us know when you no longer need or cannot keep an appointment so that it can be offered to someone else
- Please be patient if appointment times are running late. One day it may be you who needs extra time.