We offer prebookable appointments with GPs and Nursing staff and we are also able to see you on the day if your need is urgent.

Pre-Bookable appointments:
This means that you will be able to pre-book an appointment up to 2 weeks in advance to see an appropriate clinician i.e. a Health Care Assistant, Practice Nurse, Nurse Practitioner or GP.

We hope that by encouraging patients to ‘Help themselves’, appointments with the practice will be safeguarded as much as possible so that we can offer you an appointment with an appropriate clinician at a time to suit.

What about if I need to be seen today?
In an ideal world all patients should be able to plan and make their appointment in advance. However, from time to time you may find your medical condition cannot wait for a bookable appointment or your condition becomes quickly urgent in which case we can refer you to our Emergency Same Day Team who will be able to advise and/or see you.

It is the policy of the practice that patients will be directed to an appropriate health care professional which means that when you want to make an appointment a Receptionist will ask you for a brief description of the reason – this is to ensure that she directs you to the most appropriate appointment/clinician. Please respond in a positive way to questions asked by our reception staff - remember they are trained medical receptionists working under the doctors' orders and will all have signed a confidentiality declaration the same as the doctors and nurses.

Patients requesting advice / or an appointment for the same day will be referred to the Emergency Same Day Team which is managed by two Nurse Practitioners and an Emergency Doctor. Therefore if you need to be seen on the day you cannot refuse to see a Nurse Practitioner or demand to see a GP but you will be advised or seen by an appropriate clinician according to your need.

Home visits:
Our doctors typically see 4 patients in surgery in the time it takes to do 1 home visit. For this reason we ask our patients to come to the practice if at all possible. However, we can visit you at home if your condition means you cannot get to the practice. Please ring before 10:30am to arrange a visit. The decision to visit at home will be at the doctors’ discretion.
Remember home visits should be medically justifiable and not requested for social convenience.

Checking in:
Please check in at reception when you arrive for your appointment as this enables us to make sure you are waiting in the correct building. We will also be able to advise if there is a delay in the appointment wait. Our receptionists are happy to update you on any delay situation if you feel that you have been waiting too long.